1. Privacy Policy Overview
Ash & Ace Club ("Ash & Ace", "we", "our", or "us") is a premium, real-world restaurant, bistro, and private card lounge located in Australia. This Privacy Policy describes how we manage, protect, and utilise your personal information when you interact with our venue, including when you make reservations, dine with us, attend evening events, or request access to our private offline card lounge.
Our commitment is to handle your information lawfully, fairly, and transparently in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to personal information we collect through our website at ashandaceclub.com, via our reservations and contact channels, and during your in-venue experience.
By using our website, contacting us, or visiting Ash & Ace Club in person, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect only the information that is reasonably necessary to manage your bookings, respond to your enquiries, curate your experience at Ash & Ace Club, and operate our bistro, wine program, and private card lounge.
2.1 Information you provide to us
When engaging with our services, you may provide the following categories of personal information:
- Reservation and booking details such as your full name, preferred title, contact phone number, email address, party size, desired date and time, and seating preferences when booking via our Reservations or Contact Us pages.
- Contact and communication information including your email address, phone number, and the content of your messages when you reach out about menu enquiries, private dining, or lounge access.
- Preference information such as dietary requirements, accessibility needs, wine or cuisine preferences, and seating style (for example, a quieter table near the lounge) that you share to help us tailor your visit.
- Event and lounge access requests including your name, contact details, and relevant background information when you register for Evening Events or enquire about our Private Offline card lounge.
- Feedback and correspondence such as reviews, compliments, complaints, or survey responses relating to your dining or lounge experience.
2.2 Information collected automatically
When you visit ashandaceclub.com, we may automatically collect limited technical information to help us operate and optimise our website, including:
- Usage and interaction data such as pages visited, time on page, navigation paths, and clicks on key sections like Menu, Cuisine, and Wine.
- Device and browser information including your browser type, operating system, screen resolution, and basic system settings.
- Approximate location data derived from your IP address at a city or region level to understand how guests in Australia and surrounding areas are using our platform.
This technical information is generally collected in a de-identified or aggregated form and is used primarily for analytics and to keep the website secure and performant.
2.3 Sensitive information
We do not generally seek to collect sensitive information (such as health or biometric data). The main exception is where you voluntarily share health-related details that are relevant to your dining safety, such as allergies or medical dietary restrictions. We use such information only to protect your wellbeing at our venue and treat it with heightened care and confidentiality.
3. How We Use Your Information
We use your personal information to deliver a seamless, safe, and bespoke experience across our restaurant, bistro, wine program, events, and private offline card lounge. Specifically, we may use your information for the following purposes:
- Reservation and booking management to confirm, modify, or cancel your table bookings, private dining requests, and lounge access enquiries submitted through our Reservations or Contact Us pages.
- Guest experience personalisation to remember your preferences (such as favoured dishes from our Bistro Menu, wine selections from our Wine list, or preferred seating arrangements) and refine future visits.
- Customer service and support to respond to your questions, feedback, or concerns about our cuisine, lounge, or events, and to provide timely assistance before, during, and after your visit.
- Evening event and lounge communication to send you confirmations, reminders, and essential updates related to Evening Events or card nights you have registered for or expressed interest in.
- Operational and venue analytics to review how frequently guests interact with focus pages such as Cuisine, Lounge, and Events, allowing us to refine our offerings and website layout.
- Legal, regulatory and security purposes to comply with our legal obligations under Australian law, maintain records, manage disputes or incident reports, and help protect our guests, staff, and venue.
Where required by law, we will seek your consent before using your personal information for certain types of communications or for purposes other than those described above.
4. Protection and Storage of Data
We take the security and integrity of your personal information seriously and implement technical, organisational, and procedural safeguards designed to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
4.1 Security measures
- Secure systems and encryption including the use of secure connections (such as HTTPS) for our website and encrypted storage for key data sets where appropriate.
- Confidential staff handling ensuring that only authorised staff members who require access to your information (for example, reservations and floor management teams) can view it, and only for legitimate operational purposes.
- Venue and system controls including access controls, password protections, and regular review of our digital tools used for managing bookings and guest communications.
4.2 Storage location and retention
Your personal information may be stored in secure systems hosted in Australia or, where relevant service providers are used, in other jurisdictions with appropriate safeguards. We retain your information only for as long as it is reasonably necessary to:
- complete your reservations, events, and lounge access requests
- maintain accurate business and financial records for our venue
- manage any follow-up enquiries, feedback, or disputes
- comply with applicable legal, tax, and regulatory requirements.
When personal information is no longer required for these purposes and is not legally required to be kept, we take reasonable steps to de-identify or securely destroy it.
7. Access, Correction, and Deletion
We respect your rights to access and manage the personal information we hold about you. Subject to certain limitations under Australian privacy law, you may:
- Request access to the personal information we hold about you, such as past booking details or communication history with our team.
- Request correction of inaccurate, out-of-date, or incomplete information, including your contact details or recorded preferences.
- Request deletion of personal information that is no longer required for our operational or legal purposes.
7.1 How to make a request
To exercise any of these rights, you can contact our management team or nominated privacy officer using the details in the Contact & Policy Updates section below, or by submitting an enquiry via the Contact Us page.
When you contact us, please include sufficient details for us to identify you and the nature of your request. We may need to verify your identity before providing access, making changes, or deleting information, to protect your privacy and security.
We aim to respond to all reasonable requests within a timeframe that complies with our obligations under Australian law.
8. Links to External Sites
Our website may include links to external websites or services that are not operated by Ash & Ace Club, such as partner hospitality venues, event collaborators, or local information resources. These links are provided for your convenience and to complement your experience of our bistro and lounge.
This Privacy Policy applies only to personal information collected by Ash & Ace Club through our own channels, including ashandaceclub.com and our direct reservation and communication systems. We are not responsible for the privacy practices, content, or policies of external sites, and we encourage you to review the privacy policies of any third-party services you choose to visit or use.
9. Contact & Policy Updates
9.1 How to contact us about privacy
If you have any questions, concerns, or feedback about this Privacy Policy or how Ash & Ace Club handles your personal information, you can contact our management or nominated privacy officer by:
- Submitting an enquiry via our Contact Us page, addressed to the attention of the Privacy Officer
- Reaching out in writing using the contact details displayed on our Contact Us or Reservations pages.
We will review and respond to your enquiry as promptly as practicable and in accordance with our obligations under Australian privacy law.
9.2 Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our venue operations, legal requirements, or data handling practices. The "last updated" date at the top of this page, where displayed, will indicate when the policy was most recently revised.
Significant changes may be communicated through a notice on our website, particularly in areas where you commonly interact with us, such as the Reservations, Events, or Lounge pages. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Continuing to use our website or services after an updated version of this Privacy Policy has been posted will be taken as your acknowledgement of the changes, to the extent permitted by law.
Further information and next steps
If you would like more detail on how your information is treated in relation to specific services—such as reservations, private dining, or our offline card lounge—our team will be pleased to assist you directly.